We want to ensure transparency and clarity regarding our refund policies. Feel free to reach out to us for more information on how we can best assist you.
Rendered Services
Once a service has been provided to you, they are considered irrevocable. As a result, we are unable to issue refunds for any service that has been administered. Our clients must accept and understand these conditions in consenting to treatment.
We are committed to ensuring your ongoing satisfaction. If you are not pleased with your treatment, please reach out to us, and we will make every effort to address and resolve any concerns you may have. For further assistance, please do not hesitate to contact our practice at info@bluewaterspa.com.
Aesthetic results are variable from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. If you are unhappy with your results, an in-person clinical evaluation will be required to evaluate the effectiveness. Clients are responsible for additional treatments needed to achieve desired results.
Gift Card purchases or membership payments are non-refundable.
All pre-paid packages are non-refundable. We want to emphasize that once you have purchased a package, it cannot be refunded. Our packages are non-transferable and expire one year after the date of purchase. We encourage you to take advantage of your package benefits within this timeframe. In certain cases, credit from prepaid packages may be applied toward other forms of treatments or products at management's discretion. If a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment during a series, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by Blue Water Spa.
Returns for Unused Pre-Paid Services
To be eligible for a refund, your request must be made within 30 days of the original purchase. After 30 days, we are unable to offer a refund. Any available balance will remain as a credit on your guest account and may be used to purchase other treatments or products.
Expiring Promotional Value
Some specials may have additional promotional value that can expire. Any expirations will be noted on the product listing. While the promotional value may expire, any monetary payments made by the patient will not expire and will remain as a credit in your account. Any free treatments or rewards have no cash value and cannot be credited towards another service.
Product Returns
We want you to be happy with your product order from Blue Water Spa, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Blue Water Spa does not guarantee a refund for the return. Refunds will be rewarded based on the original return request and on the condition of the products returned.
- All products must be unused, unopened and in the original packaging.
- To be eligible for a refund, your request must be made within 30 days of the original purchase. After 30 days, we are unable to offer a refund.
- If you experience a documented adverse reaction to a product, you may return it within 30 days from the date of purchase for in-spa credit.
Refund Process
- To request a refund, please contact our customer service team at info@michaellawmd.com. Please provide your name, contact information, the service(s) you are requesting a refund for, and the reason for your request.
- Once your request is received and approved, we will process your refund within 7-10 business days. Refunds will be issued in the original form of payment.
Please note the following additional conditions of the return policy:
- Items from the Sale category are final sale. No returns will be authorized.
- All returns must be authorized by Blue Water Spa, and you must contact info@bluewaterspa.com to receive a prepaid return label.
- Any unauthorized returns will not be refunded, and Blue Water Spa will not be responsible for compensating your return shipping charges. Once a product is returned to Blue Water Spa, it will not be sent back to the client even if the returned product(s) is not eligible for a refund.
- All return requests must be made and received at Blue Water Spa within 30 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 30 days of the purchase date will not be eligible for a refund.
- Blue Water Spa is not responsible for refunding the original shipping charges unless the return is a result of our error. Once your return package is received at Blue Water Spa, you will receive a credit memo email to indicate that your refund has been initiated. Please allow 3-10 business days from this date for your refund to be processed.
- Received a Broken or Damaged Product. We’re happy to make this right for you. Please contact us at info@bluewaterspa.com with the following information and note that your replacement will be processed once your return package tracking shows movement: Order #, a picture of the broken/damaged product(s), and a picture of the original packing. Defective products (i.e., a broken pump) may be exchanged within 30 days for the same product only.
- Requesting a Return. We’d be happy to send you a return label for qualifying returns. Please contact us at info@bluewaterspa.com with the following information: Order #, the reason for the return, and if the product is unused and unopened.
- If you qualify for a return, then you do not have to pay for the shipping cost. We will provide a prepaid shipping label. You will receive your refund through your original form of payment. Please note that refund process times may vary depending on your financial institution.