We want you to be happy with your order from Blue Water Spa, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Blue Water Spa does not guarantee a refund for the return. Refunds will be honored based on the original return request and on the condition of the products returned.
Please note the following conditions of the return policy:
- All products must be unused, unopened and in the original packaging.
- Items from the Sale category are final sale. No returns will be authorized.
- All returns must be authorized by Blue Water Spa, and you must contact email@example.com to receive a prepaid return label.
- Any unauthorized returns will not be refunded and Blue Water Spa will not be responsible for compensating your return shipping charges. Once a product is returned to Blue Water Spa, it will not be sent back to the client even in the event that the returned product(s) is not eligible for a refund.
- All return requests must be made and received at Blue Water Spa within 17 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 17 days of the purchase date will not be eligible for a refund.
- Blue Water Spa is not responsible for refunding the original shipping charges unless the return is a result of our error. Once your return package is received at Blue Water Spa, you will receive a credit memo email to indicate that your refund has been initiated. Please allow 3-10 business days from this date for your refund to be processed.
Received a Broken or Damaged Product. We’re happy to make this right for you. Please contact us at firstname.lastname@example.org with the following information and note that your replacement will be processed once your return package tracking shows movement: Order #, a picture of the broken/damaged product(s), and a picture of the original packing.
Requesting a Return. We’d be happy to send you a return label for qualifying returns. Please contact us at email@example.com with the following information: Order #, the reason for the return, and if the product is unused and unopened.
If you qualify for a return, then you do not have to pay for the shipping cost. We will provide a prepaid shipping label. You will receive your refund through your original form of payment. Please note that refund process times may vary depending on your financial institution.